Our policy lasts 7 days. If 7 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on financial institution).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Returns
We only replace items if they are defective, damaged or fail to be of acceptable quality. If you need to exchange it for the same item, please contact us and we will provide you with an address to send your item back, or arrange for a courier to collect the item. Please do not refuse delivery from the courier driver unless it is damaged, and not acceptable to receive in its condition. Please take a photo of any damage and ask driver to make a note of this damage on the delivery note.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, please contact us or a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note some couriers may charge a re-delivery fee if you are not home at time of delivery. Generally your item is returned to the nearest depot, and a calling card will be left for you with details for collection, or re-delivery. This does not qualify you for a refund.
Cancelled Orders
All orders booked direct can only be refunded in full before order is packed, & shipping is booked.
Once order is packed & shipping is booked, these costs will be deducted from refund and can vary depending on destination costs of your shipping label.
Orders cannot be cancelled once they are in transit, this extends to late deliveries caused via Couriers.
If you’ve done all of this and you still have not received your refund yet, please contact us.